Customer Service


You may order online at


You may pay from your PayPal account or 

You may make payment using your credit card on the site.


We will get your order out to you as soon as we can.  We ship on Monday, Tuesday, Thursday and Friday by USPS priority mail.

United States Orders are shipped via U.S. Postal Service Priority Mail.  Canadian orders and other international orders are shipped via U.S. Postal Service. Most of our customers outside the U.S. prefer first class mail, it being considerably less expensive. If the value of your international order is $500 USD or more, it will be sent priority per USPS regulations. We will do our best to accommodate you. 

Customs fees in the country of destination are the responsibility of the buyer. If you have a concern, we will help in any way we can.

IF YOU HAVE NOT RECEIVED YOUR ORDER WITHIN TEN DAYS, please contact us so that we can help you trace it.


We try not to send out flawed items, but some do escape our notice, so if you have returns of items that have any flaws, please get in touch with us within 14 days of shipping. You must notify us of your intention to return the item(s) during that time. Before returning items, please get in touch with us for a conversation via email or phone about your returns. We will often be able to send you a self-addressed-stamped envelope (SASE) for your returns if we know you have something to return.  We appreciate your co-operation. 


We take extreme care to safeguard your personal information. Here is our policy: We store only the minimum information necessary for you to make a transaction. We do not store your credit card details in house. If you use your credit card to pay via PayPal, the transaction is handled by their secure servers, or you may pay by credit card directly which is handled by Shopify where your payment is processed. Your personal details will never be passed on to a third party. We will never give your email address or any other information to a third party.


When you log in to Equatoria, a cookie– a small piece of information– is put on your machine. This is necessary so that you can track your shopping cart selections between pages and so that you are able to return to your cart easily. None of your personal information is stored in this cookie and it is removed from your machine as soon as you logout of the site. You will need to have cookies enabled on your browser in order to use the Equatoria online catalog to maximum efficiency. We thank you for your interest in Equatoria products.